Refund Policy

Last updated: [Month Day, Year]

At Kessesweb, we want you to feel confident about your purchase. This policy explains how to request a return, report an order problem, or receive a refund.

If you experience and problem with your order the first thing we recommemd you do is to reach out to us and explain exactly what happened. Be very discriptive and include pictures and videos if you can. For assistance, contact kessesweb@gmail.com or Kesseswebsites@gmail.com with your order number.

1. Return Window

You may request a return within 30 Days. We do NOT honor returns after 30 days of from the day of item delivered to your address.  

If you wish to return an item you purchased from us, you must first reach out us via email kessesweb@gmail.com or Kesseswebsites@gmail.com so we can provide you a valid return address to send your returning item to. This is very important. Our business address is NOT the same as our shipping address. To speed up your return process it's very important you follow this policy. 

After receiving return instructions, please ship the item within 3 calendar days, unless we agree otherwise or applicable law provides a different deadline.

These time limits apply to our voluntary return program. They do not limit legal rights relating to defective, incorrect, misdescribed, or undelivered products.

2. Return Eligibility

For a change-of-mind return, the item must be:

• Unused, unworn, and in its original condition along with all receipts that came with it.

• Complete with included accessories, manuals, and tags.

• In its original packaging, where reasonably possible.

• Accompanied by an order number or other reasonable proof of purchase.

These requirements do not prevent you from seeking a remedy for a defect discovered during normal use or exercising any mandatory inspection or cancellation rights.

3. How to Request a Return

Email kessesweb@gmail.com or Kesseswebsites@gmail.com with:

• Your name and order number.

• The item you want to return.

• The reason for the return.

• Photographs, if reasonably helpful for a damaged, defective, or incorrect item.

We will review your request and provide return instructions.

Return address:
We may use several suppliers to ship different items so we do not have one location or address to ship your returns. Once you email us we will send you the return address to ship that specific item(s). If different products require different return locations, we will identify the correct location when responding to your request.

Please contact us before shipping a return so we can help route and identify it correctly. Do not use the sender’s address on the original package unless we confirm it is the correct return address. This process does not restrict mandatory legal rights.

4. Return Shipping and Fees

Change-of-mind returns: You the buyer have to cover return shipping fees.

Damaged, defective, incorrect, or materially misdescribed products: We will cover reasonable return shipping costs when a return is required to resolve an issue for which we are responsible.

Restocking fees: Depending on the item you purchase we may choose to charge you a restocking fee. We will communicate this with you in the email we send you in responds to your return request email. We will disclose any applicable return shipping charges or deductions before you proceed. Fees will not apply where prohibited by law.

We highly recommend you do NOT arrange your own shipping without reaching out to us first. Doing so can complicate the process and delay your return. Always start the return process by first reaching out to us. In some cases and depending on the item your puchased a return may not be needed. We will just ship you a replacement. This is why reaching out to us first is very important. 

5. Damaged, Defective, or Incorrect Items

Please inspect your order after it's delivered to you. If an item arrives damaged, defective, incorrect, or materially different from its description, contact us promptly by email.

Include your order number and a description of the problem. We may request photographs or other reasonable information to help assess the issue.

Depending on the circumstances and your legal rights, we will arrange an appropriate repair, replacement, refund, or other remedy.

Please keep the item and packaging while we review the issue. Missing original packaging alone will not remove mandatory rights relating to defective goods.

6. Items Excluded From Change-of-Mind Returns

The following exclusions apply only where disclosed before purchase and permitted by law:

Perishable goods cannot be returned.

An exclusion from change-of-mind returns does not remove rights concerning damaged, defective, incorrect, or misdescribed goods.

Sale items are subject to the same return terms unless a lawful final-sale condition was clearly disclosed before purchase.

7. Refunds

After receiving your return, we will inspect it and notify you of the outcome within 4 to 5 business days.

If approved, we will initiate the refund to your original payment method within 5 to 7 business days, or sooner where required by law. Your bank or payment provider may take additional time to display the credit.

You will need to cover shipping fee for making exchanges. 

For defective, incorrect, or otherwise nonconforming goods, we will refund associated charges where required by law. Any lawful deduction will be explained.

Refunds reflect the amount actually paid after discounts. For partial returns involving a bundle or promotion, any adjustment will follow the terms disclosed when you purchased.

We will not substitute store credit for a legally required monetary refund without your agreement.

If your refund has not appeared after the stated processing period and your provider’s posting time, contact kessesweb@gmail.com or Kesseswebsites@gmail.com.

8. Exchanges

If you believe we made an error by delivering the wrong item(s) to you please email us so we can schedule and exchange. 

Replacement arrangements for damaged, defective, or incorrect items are handled separately according to your applicable rights.

9. Order Cancellations

To request cancellation, contact us as soon as possible at kessesweb@gmail.com or Kesseswebsites@gmail.com. We will try to cancel before fulfillment begins. If the order has already entered processing or shipped, cancellation may no longer be possible and our return process may apply.

This does not limit any cancellation or withdrawal rights provided by law.

10. Delayed or Missing Orders

If your order is delayed, missing, or marked delivered but cannot be found, contact us so we can investigate.

When we cannot ship within the applicable promised timeframe, we will provide the required notice and offer the option to agree to a delay or cancel for a prompt refund. Where legally required consent is not obtained, we will cancel and refund the unshipped merchandise.

We will work with the carrier or fulfillment provider to investigate missing deliveries. Tracking information does not override your rights under applicable law.

Remember that holidays and severe weather conditions can sometimes delay shipping time and delivery. These are Acts of God situations beyond our control so please be patient. We recommend you use our Shipping Tracking Page to spot where your package before you reach out to us. 

 

11. Contact Us

For returns, refunds, or order assistance:

Kessesweb
Operated by: Kessesweb
Customer support email: kessesweb@gmail.com or Kesseswebsites@gmail.com

Business mailing address: 955 Taylor Station Rd Unit 107 Columbus OH 43230
Website: https://kessesweb.com

Please follow the return instructions we provide to ensure your item reaches the correct return location.